Welcome to Queens Spy Shop. Queens Spy Shop provide their services to you subject to the following conditions. If you visit or shop at Queens Spy Shop, you accept these conditions. Please read them carefully.
Sale prices shown on Queens Spy Shop are in U.S. Dollars (USD). Sales Taxes will be added to all orders within New York State. QueensSpyShop.com is unable to accept international credit cards as payment for orders. Current billing address and phone information must be included with every order.
We accept credit cards: American Express, MasterCard, Visa, and Discover, cashier’s checks, bank checks, company checks, money orders, and international wire transfers as acceptable modes of payment. In all cases, the product might not be shipped until the funds have cleared in Queen Spy Shop's Bank Account.
Credit Card Orders Queens Spy Shop reserves the right to request additional evidence for proof of billing information. For your protection, credit card orders may be delayed while we confirm your billing information.
Please be aware that once we receive credit card authorization, the funds may be reserved up to 30 days depending on the bank (please check the policy of your lending institution). If you are paying with a Debit Card, make sure your are aware of the limitations on daily withdrawals (if any) of your card.
Depending on the product and the circumstances of the sale, we reserve the right to bill it prior to shipment (i.e. an expiring credit card). Once your card has been charged, you will receive an invoice for your order. This invoice should not be confused with the order receipt or order acceptance acknowledgment – these are automatic and are sent by our system prior to invoicing.
Pricing and Availability Policy
Since all of our suppliers reserve their right to alter their prices, our pricing and availability are subject to change without notice. Every effort has been made to ensure the accuracy of the information listed. However, BrickHouseSecurity.com does not assume any responsibility for any errors contained therein nor from orders arising from those errors. We reserve the right to cancel any orders received without having to assign a reason to do so.
Our prices change often due to supply, demand, specials and other uncontrollable factors. Our Company does not offer price protection. If you place an order and the price is lowered on our Web site at a later date, we are not obligated to refund the difference.
Please understand that the receipt of an e-mail order confirmation does not constitute the acceptance of an order; it confirms that our system has received your order. Verification of information may be required prior to the acceptance of any order.
We reserve the right to correct any rare pricing errors or other errors on our Web site, to limit the order quantity for any item, and to refuse service to any customer.
Returned Checks
In the event that our Bank, due to insufficient funds or any other reason, returns a check from a customer, it will incur in an automatic $50 returned check fee. Additionally, the check amount will be subject to a 29% interest rate per year, or the highest interest rate permissible by law.
Cancellations
We make our best effort to ship your order as soon as possible. If you need to cancel an order, you must contact us by phone or e-mail within 2 hours of placing the order. If your order has already been packed and shipped, it cannot be canceled. Cancellations cost us time and processing expenses, therefore we have a $20 cancellation fee to cover the time and fees we incurred. If your product has shipped and you refuse delivery, you will be held responsible for the cost of shipping in both directions in addition to the cancellation fee. To cancel monthly service fees on GPS service, we must have the request in by the 20th of the month in writing or email to avoid being charged again on the 25th of the month for the following month.
Defective Returns: You may return defective items to us within 30 days for a replacement. After 30 days, the Manufacturer’s Warranty will apply and we will help you contact them if you have any issues. If the item shows signs of misuse, it will not be accepted for return. Items returned, that are being claimed as defective or damaged, WILL BE SUBJECT to a 25% restocking fee if they are found to be in working order. Please read the manual.
We can not accept the return of certain items, including:
- Special order products
- Open or used products
- Fees for service performed or shipping
- Single use products such as pepper spray
- Custom built products and Hidden cameras
- GPS Tracking devices
- Counter-surveillance detectors
- Other select items, as noted on the product detail page.
All Sales on the above listed items are final.
